Job Description

Location

Porto, Portugal

Work Model

Onsite

Working Hours

  • Monday to Sunday: 06:00 – 21:00 (Rotative shifts)
  • 2 rotative days off

Role Overview

As a Customer Service Representative, you will be responsible for delivering high-quality support to customers, handling inquiries efficiently, and ensuring a positive customer experience in German. No prior experience needed.

Responsibilities

  • Handle customer inquiries via phone, email, or chat in German.
  • Provide accurate information and resolve issues in a timely manner.
  • Maintain a high level of customer satisfaction.
  • Document interactions and follow internal procedures.
  • Collaborate with internal teams when necessary.

Requirements

  • German C2 level (mandatory).
  • Good level of English.
  • Strong communication and problem‑solving skills.
  • ...

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