Job Description

Mercier Consultancy MD is thrilled to announce an opportunity for a German Speaking Customer Support Agent for Booking.com, with the exciting chance to work in Greece! In this role, you will provide exceptional support to our German-speaking customers, helping them navigate their travel bookings and ensuring a smooth experience.


Key Responsibilities

  • Deliver outstanding customer service to German-speaking clients via phone, email, and live chat regarding their bookings and inquiries.
  • Assist customers with reservations, cancellations, modifications, and general inquiries related to their travel plans.
  • Resolve customer complaints and issues promptly while maintaining high customer satisfaction levels.
  • Document interactions and updates in the CRM system accurately for future reference.
  • Collaborate with various departments to address complex issues and improve customer experiences.
  • Stay informed about Booking.com servic...

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