German Speaking Customer Support for Online Bookstore Department

Mercier Consultancy is excited to announce an opening for a German Speaking Customer Support Representative in our Online Bookstore Department for one of our clients! In this key Entry Level role, you will be the primary contact for our German-speaking customers, providing them with exceptional support and assistance as they explore our extensive collection of books. Your fluency in German will play a crucial part in ensuring that our clients have a seamless and enjoyable shopping experience.

If you have a passion for books and enjoy helping others, this position might be perfect for you. Join our team and contribute to creating memorable experiences for book lovers!

Responsibilities

• Provide customer support in German via email, phone, and chat
• Assist customers with inquiries about book availability, orders, and returns
• Document customer interactions and resolutions accurately in our CRM system
• Collaborate with th...