German-speaking Moderation Operations Coordinator

Job Openings German-speaking Moderation Operations Coordinator

Location: Barcelona, Spain
Work Type: Hybrid / Onsite
Employment Type: Full-time

We are looking for a proactive and organized German-speaking Moderation Operations Coordinator to join our team in Barcelona . In this role, you will coordinate the day-to-day operations of our content moderation team, ensuring quality, consistency, and efficiency in handling user-generated content. You will work closely with moderation leads, quality assurance teams, and cross-functional stakeholders to help protect platform integrity and enhance the user experience.

This role offers flexibility through a hybrid work model —you can work both onsite and remotely , depending on business needs and your preferences.

• Coordinate and support the German-language content moderation team with their daily operational needs
• Monitor and report on key moderation metrics (quality, productivity, SLA adherence)
• Assist with team scheduling, task allocation, and performance tracking
• Identify operational challenges and collaborate on solutions to improve efficiency
• Ensure content moderation is performed in alignment with platform policies, community guidelines, and regional sensitivities
• Serve as a point of contact for internal queries related to the German moderation queue
• Support new hire onboarding, training initiatives, and best practice sharing across the team
• Conduct regular quality checks and flag any inconsistencies or deviations from moderation standards
• Assist with the development and rollout of updated policies, workflows, and tools
• Provide feedback and insights to improve moderation strategy and team engagement

• Fluent in German (spoken and written)
• 1–3 years of experience in content moderation , community operations , or trust & safety
• Previous experience in a coordination or operational support role is a plus
• Excellent organizational and time-management skills
• Strong attention to detail and quality-oriented mindset
• Good understanding of online community standards, user safety, and content compliance
• Comfortable with data reporting, moderation tools, and ticketing systems (e.g., Zendesk, Salesforce, CMS tools)
• Ability to remain neutral and handle sensitive content with professionalism
• Strong communication skills and a team-focused attitude
• Comfortable working in a multicultural and fast-paced environment

• Competitive salary and performance-based incentives
• Health insurance, meal vouchers, and other benefits
• Modern, centrally located office in Barcelona
• Training and continuous learning programs
• International team environment with supportive leadership
• Opportunities for internal growth and career development
• Relocation assistance (if applicable)

Full-time: 40 hours/week

Monday to Friday (rotating shifts or occasional weekend coverage may be required)