Job Description
German-Speaking Quality Analyst
Location: Lisbon, Portugal (Santos)
Start Date: 9th December 2024
About the Role
Join a fast-paced and innovative team as a Quality Analyst supporting a globally renowned Video Streaming Platform. In this role, you will ensure exceptional service quality through detailed analysis and proactive solutions, driving continuous improvement in customer experience.
Key Responsibilities:
- Quality Monitoring: Conduct reviews of calls, chats, and emails to ensure compliance with quality standards and company guidelines.
- Performance Analytics: Create and maintain reports and dashboards to monitor KPIs, productivity, and team effectiveness.
- Problem-Solving: Perform root cause analysis to identify inefficiencies and implement solutions.
- Feedback & Development: Provide detailed feedback to management and support employee performance improvement plans.
- Process Enhancement: ...
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