German-Speaking Supervisor in Valencia-Relocation Provided

Cross Border Talents is seeking a dedicated and motivated German-Speaking Supervisor to join our client's team in Valencia, Spain. In this role, you will oversee and guide a dynamic team, ensuring high levels of performance, customer satisfaction, and team motivation. This is a great opportunity for an experienced professional looking to take on a leadership role in a vibrant international environment.

Working hours: Monday to Friday, 09.00 to 18.00 onsite. This is a full-time role, 40 hours/week.

Key Responsibilities:

1. Team Management (30%)

• Monitor and report on team performance, including call and case handling.
• Provide regular feedback to agents, focusing on individual performance improvement and motivation.
• Lead and inspire your team to maintain high morale and low turnover rates.
• Organize weekly meetings to review team performance, share updates on new procedures, and communicate upcoming changes.
• Tra...