Job Description

Mercier Consultancy MD is thrilled to present an exciting opportunity for a German Speaking Support Agent to join our team for a prestigious airline based in Athens. This position not only offers a competitive salary but also includes a remarkable €3500 bonus. As a German Speaking Support Agent, you will be tasked with providing exceptional support to our German-speaking customers, ensuring their travel needs are met with utmost care and professionalism.


Key Responsibilities

  • Offer outstanding customer service to German-speaking clients through various channels including phone, email, and live chat.
  • Assist customers with inquiries regarding flight bookings, cancellations, and scheduling changes.
  • Resolve customer issues and complaints in a timely and effective manner to ensure satisfaction.
  • Maintain accurate records of customer interactions and inquiries within our CRM system.
  • Work closely with other departments to ensure that customer needs and contractual obligations are met.
  • Stay updated on airline policies, promotional offers, and travel regulations to provide correct information to customers.

Requirements

  • Fluency in German (both written and spoken) is required; proficiency in English is preferred.
  • Prior experience in customer service, ideally in the airline or travel sector.
  • Strong communication skills with a customer-centric approach.
  • Able to handle multiple inquiries and prioritize tasks effectively in a fast-paced environment.
  • Experience with CRM systems and travel booking tools is advantageous.
  • Positive attitude and a proactive approach to problem resolution.
  • Willingness to work in a dynamic environment in Athens.

Benefits

  1. Competitive Monthly Salary
  2. Fully Paid Relocation Package
  3. Fully Paid Training
  4. Health Insurance
  5. And Much More...

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