German Speaking Support Agent - Logistics | Work In Greece - Paid Relocation

Mercier Consultancy MD is pleased to announce an exciting opportunity for a German Speaking Support Agent specializing in Logistics. This role requires you to work in Greece, with paid relocation offered to qualified candidates. In this position, you will be a key player in our support team, assisting German-speaking clients with their logistics inquiries and delivering top-notch customer service.

Key Responsibilities

• Provide exceptional support to German-speaking customers through various channels, including phone, email, and chat.
• Assist clients with inquiries related to logistics services, including shipping options, delivery timelines, and tracking.
• Effectively resolve customer complaints and issues to ensure high levels of satisfaction.
• Document all customer interactions accurately in our CRM system for effective tracking and follow-up.
• Collaborate with logistics and operations teams to troubleshoot and escalate issues...