Job Description

Position: Technical Support Specialist

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

  • Provide customer support through phone, email, or chat for product usage, connectivity, and functionality issues.
  • Perform initial troubleshooting, including checks on power, network status, and device interfaces.
  • Guide users through standard support procedures such as resets, connection checks, and app configurations.
  • Escalate unresolved or complex issues to higher-level support teams with thorough documentation.
  • Contribute to knowledge base updates and suggest process improvements based on recurring issues.
  • Manage support cases based on priority, service agreements, and issue urgenc
  • Accurately document all customer interactions and technical diagnostics in a ticketing or CRM system.
  • Monitor trends in support issu...

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