German-Speaking Telecom Support — Entry Level

Mercier Consultancy MD is thrilled to present an opportunity for German Speaking Customer Service Representatives for a leading Telecom Company based in Greece. This role is perfect for individuals who are passionate about technology and telecommunications, and who excel in delivering high-quality customer support in German. As a customer service representative, you will assist clients in navigating their telecom inquiries while providing exceptional service.
Key Responsibilities

• Manage customer inquiries regarding telecom products, services, and billing via phone, email, and chat in German
• Provide clear and accurate information about plans, coverage, and device specifications
• Assist customers with service setup, troubleshooting, and account management
• Resolve any issues or complaints efficiently to ensure a positive customer experience
• Document all customer interactions in the CRM system for effective tracking and f...