German-Speaking Tier 1 Technical Support Specialist

Hybrid – Lisbon Area
| Full-Time | Permanent Contract

Position Overview

We are hiring
German-speaking Tier 1 Technical Support Specialists
to join a growing
eMobility support operation
.

In this role, you will act as the
first point of contact
for users experiencing technical issues with
electric vehicle (EV) charging stations
. This is a
technical support position
, not sales, focused on troubleshooting, incident resolution, and service continuity in a 24/7 environment.

The role follows a
hybrid model
and requires residence in the
Lisbon area
.

Job Summary
As a Level 1 Technical Support Specialist, you will support customers using EV charging infrastructure by providing
remote technical assistance
, performing
initial diagnostics
, and ensuring issues are either resolved or correctly escalated.

Your work directly impacts
charging uptime, customer satisfaction, and operational ef...