German Support agent - Social media platform

Join our dynamic client, for a leading global social media platform that connects millions of people worldwide. We are dedicated to providing an exceptional user experience and ensuring our community thrives in a safe and engaging environment. We are seeking a talented and motivated German Support Agent to join our customer support team and assist our German-speaking users.

Key Responsibilities:

• Customer Support:
• Provide timely and accurate responses to customer inquiries via social media, email, chat, and other support channels in German.
• Handle customer complaints, technical issues, and feedback professionally and empathetically.
• Troubleshoot and resolve issues related to account access, content moderation, and platform functionalities.
• Content Moderation:
• Monitor user-generated content to ensure compliance with platform policies and community guideline...