German Technical customer support, Thessaloniki

Join Our Team as a German-speaking Technical Customer Support Specialist in Thessaloniki!

Are you passionate about technology and customer service? Do you have a flair for problem-solving and enjoy assisting users with technical inquiries? If youre a German speaker looking to further your career in a vibrant city, we want you on our team!

Your Role:

As a Technical Customer Support Specialist, you will be essential in providing top-tier assistance to our users. Your main responsibilities will include:

User Interaction: Engage with users through various channels (email, phone, chat) to understand and address their technical concerns.
Account Analysis: Evaluate users specific account setups and past interactions to recommend effective solutions.
Technical Troubleshooting: Address software, hardware, and logistical questions, ensuring users receive timely resolutions.
Issue Escalation: Identify complex issues and escalate them appropriately while pro...