Job Description
Title: Specialist (Finance) OTC - Gestor de Cobranzas
Location: GSC BOG
Ensure the correct recording of payments made by the client, manage and debug the cases received in compliance with the KPIs.
Key Responsibilities:
Carry out Collection management (preventive and corrective) by telephone, supported by email of the assigned client portfolio.
Request and/or confirm payment supports to clients as appropriate.
Follow up on the correct application of payments received by clients.
Keep customer contact information updated in the collection application.
Provide traceability in the collection application assigned by the company on management carried out in accordance with the global OTC policy.
Perform account reconciliations with clients as required.
Timely management of balances in favor with clients or with internal areas.
Strict compliance with the collection policy according to the escalations and established times.
Management and compliance wi...
Location: GSC BOG
Ensure the correct recording of payments made by the client, manage and debug the cases received in compliance with the KPIs.
Key Responsibilities:
Carry out Collection management (preventive and corrective) by telephone, supported by email of the assigned client portfolio.
Request and/or confirm payment supports to clients as appropriate.
Follow up on the correct application of payments received by clients.
Keep customer contact information updated in the collection application.
Provide traceability in the collection application assigned by the company on management carried out in accordance with the global OTC policy.
Perform account reconciliations with clients as required.
Timely management of balances in favor with clients or with internal areas.
Strict compliance with the collection policy according to the escalations and established times.
Management and compliance wi...
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