Job Description
Job Title - Gifting & Institutional Relationship Manager / Officer
Location
Kolkata
About the Brand
Our Client is a premium luxury brand specializing in curated gifting solutions, bespoke hampers, and experiential offerings for discerning clients across corporate, institutional, hospitality, and high-end social segments.
Role Overview
The Gifting & Institutional Relationship Manager / Officer will be responsible for building, managing, and growing relationships with institutional, corporate, and luxury clientele. The role demands a strong understanding of premium client servicing, luxury hospitality standards, corporate gifting, and high-end social & wedding ecosystems, along with excellent verbal and interpersonal communication skills.
This position plays a critical role in driving repeat business, brand loyalty, and long-term institutional partnerships.
Key Responsibilities
Institutional & Corporate Relationships
Build and manage relationships with corporates, institutions, luxury hotels, wedding planners, concierge services, and premium partners
Act as the primary point of contact for institutional and high-value gifting requirements
Develop long-term partnerships to ensure recurring and bulk business
Gifting & Client Servicing
Understand client requirements and curate bespoke luxury gifting solutions aligned with brand aesthetics
Coordinate end-to-end gifting projects including customization, timelines, pricing, and delivery
Ensure exceptional client experience in line with luxury service standards
Hospitality & Luxury Segment Engagement
Leverage experience in luxury hospitality, premium weddings, and high-end social events to identify gifting opportunities
Collaborate with wedding planners, event managers, and hospitality partners for exclusive gifting mandates
Business Development Support
Identify new institutional and premium client opportunities
Assist in proposal preparation, presentations, and commercial discussions
Support revenue growth through upselling, cross-selling, and repeat orders
Brand Representation
Represent the brand professionally in meetings, events, and client interactions
Ensure consistent communication reflecting the luxury positioning of the brand
Key Skills & Competencies
Must-Have
Experience in luxury hospitality, premium client servicing, corporate/institutional gifting, or luxury weddings
Excellent verbal communication and interpersonal skills
Strong relationship management and client-handling abilities
High level of professionalism, grooming, and presentation
Good-to-Have
Exposure to luxury retail, lifestyle brands, or experiential gifting
Network within corporate, hospitality, or wedding ecosystems
Basic commercial understanding (pricing, margins, negotiations)
Educational Qualification
Graduate / Postgraduate in Hospitality, Management, Marketing, or related fields preferred
Experience
3–8 years of relevant experience in luxury hospitality, corporate relations, premium gifting, or client servicing roles
What We’re Looking For
A relationship-driven professional with a luxury mindset
Strong communicator who can confidently engage senior stakeholders
Someone who understands discretion, detail, and service excellence
Requirements
Job Title - Gifting & Institutional Relationship Manager / Officer Location Kolkata About the Brand Our Client is a premium luxury brand specializing in curated gifting solutions, bespoke hampers, and experiential offerings for discerning clients across corporate, institutional, hospitality, and high-end social segments. Role Overview The Gifting & Institutional Relationship Manager / Officer will be responsible for building, managing, and growing relationships with institutional, corporate, and luxury clientele. The role demands a strong understanding of premium client servicing, luxury hospitality standards, corporate gifting, and high-end social & wedding ecosystems, along with excellent verbal and interpersonal communication skills. This position plays a critical role in driving repeat business, brand loyalty, and long-term institutional partnerships. Key Responsibilities Institutional & Corporate Relationships Build and manage relationships with corporates, institutions, luxury hotels, wedding planners, concierge services, and premium partners Act as the primary point of contact for institutional and high-value gifting requirements Develop long-term partnerships to ensure recurring and bulk business Gifting & Client Servicing Understand client requirements and curate bespoke luxury gifting solutions aligned with brand aesthetics Coordinate end-to-end gifting projects including customization, timelines, pricing, and delivery Ensure exceptional client experience in line with luxury service standards Hospitality & Luxury Segment Engagement Leverage experience in luxury hospitality, premium weddings, and high-end social events to identify gifting opportunities Collaborate with wedding planners, event managers, and hospitality partners for exclusive gifting mandates Business Development Support Identify new institutional and premium client opportunities Assist in proposal preparation, presentations, and commercial discussions Support revenue growth through upselling, cross-selling, and repeat orders Brand Representation Represent the brand professionally in meetings, events, and client interactions Ensure consistent communication reflecting the luxury positioning of the brand Key Skills & Competencies Must-Have Experience in luxury hospitality, premium client servicing, corporate/institutional gifting, or luxury weddings Excellent verbal communication and interpersonal skills Strong relationship management and client-handling abilities High level of professionalism, grooming, and presentation Good-to-Have Exposure to luxury retail, lifestyle brands, or experiential gifting Network within corporate, hospitality, or wedding ecosystems Basic commercial understanding (pricing, margins, negotiations) Educational Qualification Graduate / Postgraduate in Hospitality, Management, Marketing, or related fields preferred Experience 3–8 years of relevant experience in luxury hospitality, corporate relations, premium gifting, or client servicing roles What We’re Looking For A relationship-driven professional with a luxury mindset Strong communicator who can confidently engage senior stakeholders Someone who understands discretion, detail, and service excellence
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