Job Description
div no-style=font-family:Arial; EY, we’re all in to shape your future with confidence. /ppWe’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. /ppJoin EY and help to build a better working world. /p/divdiv no-style=font-family:Arial; /divp ;text-align:justify;line-height:115%;;font-family:Aptos, sans-serifstrongspan no-style=font-family:arial, helvetica, sans-serif; – Senior/span/strong/pp ;text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan no-style=font-family:arial, helvetica, sans-serif; part of our EY GDS-ServiceNow team, you will work to solve client problems using ServiceNow platform. You will get an opportunity to work with high quality team. You will get an opportunity to build innovating product which solves client’s problem./span/pp no-style=text-align:justify; ;line-height:115%;;font-family:Aptos, sans-serif /pp ;text-align:justify;line-height:115%;;font-family:Aptos, sans-serifstrongspan no-style=font-family:arial, helvetica, sans-serif; opportunity/span/strong/pp ;text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan no-style=font-family:arial, helvetica, sans-serif;’re looking for Senior with expertise in strongServiceNow Implementation/strong to join the EYD GDS ServiceNow. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth./span/pp no-style=text-align:justify; ;line-height:115%;;font-family:Aptos, sans-serif /pp ;text-align:justify;line-height:115%;;font-family:Aptos, sans-serifstrongspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptYour key responsibilities/span/strong/pulli no-style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptPerforms Configuration/Customization of the ServiceNow system, including creation workflows/span/lili no-style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptBuilds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc /span/lili no-style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptUses scripting tools and Service Now functionality to automate rote tasks/span/lili no-style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptPerforms integrations and process automation using Orchestration, Web Services, Soap calls, etc./span/lili no-style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptGathers specifications from the business departments and delivers a product/release that meets the needs presented. Interprets business and functional requirements and develops technical specifications documentation/span/lili no-style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptLoad, manipulate and maintain data between Service-now and other systems as needed/span/lili no-style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptWork with business liaison to generate dashboards, home pages, performance analytics data collectors and reports as needed/span/lili no-style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptMust analyse and fully understand user stories and internal procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow releases /span/lili no-style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptPerforms system and integration testing with sample and live data/span/li/ulp no-style=text-align:justify; ;line-height:115%;;font-family:Aptos, sans-serif /pp ;text-align:justify;line-height:115%;;font-family:Aptos, sans-serifstrongspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptSkills and attributes for success/span/strong/pulli no-style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptAuthentication protocols such as Active Directory / LDAP or SiteMinder federation /Azure/span/lili no-style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptDisciplined Agile Delivery software release build/deploy processes/span/lili no-style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptIntegrating with internal and external applications and systems/span/lili no-style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptJavaScript, HTML, Angular JS and good web design practices/span/lili no-style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptService Portal implementation experience/span/lili no-style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptImplementation experience on any of the following applications like Agentic AI, Gen AI, ITOM/HRSD/CSM/SPM/SecOps/IRM/ITSM, Flow designer, HAM, SAM, Integration, ITAM, Service Now Portal/UI Builder, SPM./span/lili no-style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptImplementation experience on Performance Analytics./span/lili no-style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptKnowledge of digital technologies like Machine learning, AI, IOT, Blockchain/span/li/ulp no-style=text-align:justify; ;line-height:115%;;font-family:Aptos, sans-serif /pp ;text-align:justify;line-height:115%;;font-family:Aptos, sans-serifstrongspan no-style=font-family:arial, helvetica, sans-serif; qualify for the role, you must have/span/strong/pulli no-style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptCollege degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences/span/lili no-style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptApproximately 4 to 6 years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the period/span/lili no-style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptServiceNow CSA certification plus any CIS is mandatory/span/lili no-style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptITIL foundations certification a plus /span/li/ulp no-style=text-align:justify; ;line-height:115%;;font-family:Aptos, sans-serif /pp ;text-align:justify;line-height:115%;;font-family:Aptos, sans-serifstrongspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptIdeally, you’ll also have/span/strong/pulli no-style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptExperience on SDLC or TFS or JIRA or equivalent tool to maintain stories./span/lili no-style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptKnowledge about ServiceNow’s latest version’s features. /span/li/ulp no-style=text-align:justify; ;line-height:115%;;font-family:Aptos, sans-serif /pp ;text-align:justify;line-height:115%;;font-family:Aptos, sans-serifstrongspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptWhat we look for/span/strong/pulli no-style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan no-style=font-family:arial, helvetica, sans-serif; Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment/span/lili no-style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan no-style=font-family:arial, helvetica, sans-serif; opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide./span/lili no-style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptOpportunities to work with EY ServiceNow practices globally with leading businesses across a range of industries/span/li/ulp no-style=text-align:justify; ;line-height:115%;;font-family:Aptos, sans-serif /pp ;text-align:justify;line-height:115%;;font-family:Aptos, sans-serifstrongspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptWhat working at EY offers/span/strong/pp ;text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan no-style=font-family:arial, helvetica, sans-serif; EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are./span/pp ;text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan no-style=font-family:arial, helvetica, sans-serif; get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:/span/pulli no-style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptSupport, coaching and feedback from some of the most engaging colleagues around/span/lili no-style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan no-style=font-family:arial, helvetica, sans-serif;font-size:10.0ptOpportunities to develop new skills and progress your career/span/lili no-style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan no-style=font-family:arial, helvetica, sans-serif; freedom and flexibility to handle your role in a way that’s right for you/span/li/uldiv no-style=font-family:Arial;font-size:1.0empbEY | Building a better working world /b/ppEY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets./ppEnabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow./ppEY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories./p/div
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