Job Description
Position Summary:
Remote Global End User IT Operational Support Associate – Advance Logistics Center
As a Remote End-User IT Operational Support professional, you will be responsible for Co-ordinating, maintaining and improving IT systems within an Advance Logistics Center (ALC) setting. Your tasks will include troubleshooting hardware and software issues, ensuring network stability, and providing technical support to ALC staff. You will play a crucial role in ensuring smooth and efficient ALC operations specifically around the Pick, Pack and Ship function.
Responsibilities
Remote Global End User IT Operational Support Associate – Advance Logistics Center
As a Remote End-User IT Operational Support professional, you will be responsible for Co-ordinating, maintaining and improving IT systems within an Advance Logistics Center (ALC) setting. Your tasks will include troubleshooting hardware and software issues, ensuring network stability, and providing technical support to ALC staff. You will play a crucial role in ensuring smooth and efficient ALC operations specifically around the Pick, Pack and Ship function.
Responsibilities
- Provide remote technical support for hardware, software, UPS and network systems within the ALC's globally, working closely with the global Support teams and third-party providers.
- ITSM Ticket management within agreed SLA's
- Troubleshoot, Co-ordinate and resolve IT-related issues promptly to minimize downtime.
- Co-o...
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