Job Description
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Gurugram, Haryana, India; Hyderabad, Telangana, India.Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- Six Sigma certified.
- 10 years of experience in a contact center environment, and also within a workforce management role.
- 10 years of experience building a workforce planning strategy at a global organization, including developing resource management systems, processes, and tools.
- Experience working with multiple data sources and combining relevant information to generate insights from analyses.
- Experience with the deployment of initiatives requiring change management, leadership buy-in, implementation, and execution.
- Ability to drive cross-functional alignment and f...
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