Global Command Center Manager

Overview

We are seeking a strategic and operationally expert Global Command Center Manager to lead our centralized workforce management operations. In this role, you will oversee the performance of a BPO vendor network across multiple geographies. You will be the architect of consistency, tasked with harmonizing disparate processes into a single global standard. Your primary mission is to optimize service levels and line adherence while ensuring our vendor partners deliver on their contractual obligations. If you are a WFM leader who thrives on fixing complex operational puzzles and has deep technical expertise, we want to meet you.

Key Responsibilities

1. Global Command Center Leadership
   • Manage the daily operations of the Global Command Center, acting as the Air Traffic Control for ensuring service level stability across all lines of business and regions
   • Lead, mentor, and develop a team of Real-Time Analysts (RTAs) and a...