Job Description

Customer Success Specialist Role


The Customer Success Specialist plays a vital role in building and maintaining strong relationships with customers, driving account growth, and delivering exceptional commercial performance within the Contract Logistics business.


Key Responsibilities:



  • Analyze customer data to identify opportunities for organic growth, including renewals, upsells, and new service adoption.

  • Develop and execute customized account strategies to achieve revenue targets and improve customer satisfaction.

  • Collaborate with internal teams to resolve customer issues promptly and ensure alignment between service delivery and customer expectations.

  • Maintain awareness of market trends, competitor activity, and regulatory developments impacting assigned accounts.

Tailored Skills & Qualifications:


The ideal candidate will possess excelle...

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