Global Customer Care L&D Lead - Training & Hub Oversight

A leading travel tech company in Barcelona is looking for an experienced L&D Lead to enhance training for Customer Support agents. The ideal candidate will have over 3 years in corporate training, exceptional organizational skills, and strong coaching abilities. Responsibilities include supervising outsourced training quality and providing feedback to trainers. This hybrid role requires a commitment to in-person collaboration, with occasional travel to global hubs. A passion for improving learning experiences is essential.#J-18808-Ljbffr