Global Digital Governance Lead - Process Owner

Role Purpose:

To provide the highest standards of quality, service delivery, and accuracy within the Operations function by reviewing instructions received from Underwriters and Underwriting Assistants, accurately entering submission data into systems, and preparing policy documentation. You will support the Operations Manager as a Process Owner for all retained and outsourced processing activities and act as a Subject Matter Expert (SME) for these work elements. This is a 12 months contract.

Key Responsibilities:

• Active Listening:
  • Collaborate with Underwriters, Underwriting Assistants, and brokers, ensuring clear communication and understanding of instructions to accurately process submissions and policy documentation.
• Attention to Detail:
  • Create submissions in systems by extracting information from broker documents and internal emails, ensuring accuracy and thoroughness in data entry.
  • Prepare required pol...