Job Description

A prominent fintech company in Toronto is seeking a Director of Customer Operations who can elevate the customer experience into a strategic advantage. In this role, you will lead a global support team, transforming traditional support into actionable product insights. The ideal candidate has over 10 years of leadership experience in customer operations, particularly in B2B environments. You will leverage technology to optimize operations and enhance customer satisfaction, contributing to the company's growth and reputation in the payments industry.
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