Global Head Process Excellence

Overview

Posted on: 28 April 2025

Department: Process Excellence

Location: Dubai

Experience required: 8 - 12 years

Global Head of Process Excellence

Job Purpose

The Head of Process Excellence will lead the design, standardization, and continuous improvement of global freight forwarding processes, ensuring seamless integration with operational and business intelligence systems and back-office service center. The role focuses on enhancing process quality, operational efficiency, and business KPIs. This role will also oversee the coordination and collaboration with the Global Service Centre and represent Business and process Requirement to IT to ensure end-to-end process optimization and alignment. Through strong leadership, collaboration, and analytical expertise, the Head of Process Excellence will establish robust operational foundations to support the organization’s global growth and competitiveness.

Key Res...