Global HR IT Product Manager (m/f/d)

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Responsibilities

Manage, operate, and continuously enhance the ServiceNow HR Service Delivery (HRSD) platform.

Act as the interface between HR, IT, and external vendors; manage implementation partners.

Ensure system stability, performance, and security.

Analyze business processes and translate them into ServiceNow HRSD workflows.

Define and maintain the service and demand backlog (demand management).

Coordinate releases, updates, and upgrades of the platform.

Monitor, analyze, and report KPIs to drive continuous process improvement.

Advise HR departments on digital HR services, automation, and best practices.

Qualifications

Degree in Computer Science, Business Administration, or a comparable qualification.

Several years of ServiceNow HRSD functional and technical experience.

Strong knowledge of the ServiceNow plat...