Global Infrastructure Operations Control Centre Analyst

Day to day management of global IT infrastructure services underpinning our business services and providing global infrastructure operations support to the Rentokil Initial businesses. Operating within the Rentokil Initial IT Service Management (ITSM) Framework, the GOCC is responsible for the analysis, investigation and resolution of global infrastructure incidents and problems.

Responsibilities

Operates and manage storage and Virtual (VMware) infrastructure to underpin delivery of the hosted services

Monitor the estate and ensure proactive measures are taken to ensure high availability of services

Carry out incident management using the Service Now tool

Installs or removes hardware and/or software, and associated connections, using supplied installation instructions and tools. Documents results in accordance with agreed procedures.

Contributes, as required, to investigations of problems and faults concerning the installation of hardware a...