Job Description

Req ID:
Remote Position: Hybrid

Region: Asia 

Country: Malaysia 

State/Province: Johor 

City: Senai 


Summary


Senior Specialist, IT Solutions / IT Service Manager – Drive IT Service Excellence and Collaboration

We are seeking a dynamic Senior Specialist, IT Solutions / IT Service Manager to oversee IT service delivery governance and manage service level agreements (SLAs). In this role, you will work closely with business stakeholders and service providers to identify opportunities, improve service outcomes, and ensure alignment with organizational goals.


Detailed Description


Performs tasks such as, but not limited to, the following:

  • Monitor and report on SLA and KPI performance, providing insights for management reviews.
  • Analyze complex data sets to identify trends and opportunities for improved service delivery.
  • Lead periodic business revie...

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