Global NPS Programme Manager & Process Excellence Lead

Job Title - Global NPS Programme Manager & Process Excellence Lead

Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.

Join our dynamic team and embark on an exciting journey of innovation and growth as we seek a hard-working and dedicated individual for role of Global NPS Programme Manager & Process Excellence Lead will drive the successful execution of SN enterprise-wide Net Promoter Score (NPS) Operating System in partnership with the SNOS team and external vendor. This role will own governance, program tracking, insights deployment, and cross-functional alignment for the NPS programme while also acting as the global custodian of process documentation across Customer Care, Global Supply Chain, and Network Planning. Role ensures that customer insights and process redesign efforts translate into actionable value, supporting transformation, standardization, and AI-automation initiatives...