global operations coordinator

We are seeking a seasoned Resource Planning Coordinator to join our team and drive operational efficiency across our global contact centre. The ideal candidate will have over 4 years of experience in resource planning, with strong analytical abilities and advanced skills in Genesys Contact Centre software and Excel.

About the Role

The successful candidate will be responsible for managing real-time operations, ensuring service quality levels are met, and providing support to enhance operational efficiency. This is an excellent opportunity for a motivated individual who wants to make a meaningful contribution to our organisation.

Requirements:

• A minimum of 4 years' experience in resource planning;
• Demonstrated expertise in Genesys Contact Centre software and Excel;