Global Operations Director

Operational Ownership

Own and scale all operational areas across the company:

• Post-sales operations & support optimization
• Implementations (festivals, POS, phased rollouts)
• Procurement (internal & hardware resale)
• Finance operations (KPIs, margins, cost control)
• Partnerships & integrations
• Internal operations
• Act as the main owner of end-to-end operational performance.

Process, KPIs & Data

• Design, implement and own company-wide operational KPIs.
• Ensure reliable, timely and actionable data for decision-making.
• Work closely with the Data team to build scalable reporting models.
• Identify inefficiencies, misalignments and bottlenecks across teams and countries.

Team and Culture

• Lead, coach and develop the different small teams within Operations
• Define and implement the optimal structure for each area
• Recruit ...