Global Operations Improvement Consultant

Business Consultant, Global Operations Strategy

Canada (Hybrid Work Style) (Night Shifts)

TELUS Digital - Noida Sec 135

Individual Contributor

Position overview

As a Business Consultant, Global Operations Strategy, you will play a key role in

translating insights into action to improve customer experience and operational

performance across TELUS Digital. You will own the analysis of First Call Resolution

(FCR) and Repeat Calls, but success in this role is defined by your ability to turn

analysis into tangible improvements. Working closely with global stakeholders, you will

drive execution of operational enhancements that reduce repeat interactions, improve

FCR, and deliver measurable business outcomes — prioritizing impact over perfection.

Key Responsibilities

● Own FCR and Repeats KPIs across TELUS Digital Global Operations, with a

focus on driving improvements...