Global Payroll Support Specialist - Mexico

Global Payroll Support Specialist - Mexico at Rippling. We are looking for an experienced Global Payroll Support Specialist to join Rippling’s LATAM Payroll Operations team. As we rapidly expand our global footprint, this role is essential in supporting our international customers and ensuring their success with our natively built payroll products.

The primary focus of this role is to manage and resolve complex customer cases. You will apply your strong background in LATAM payroll and client support to be the leading expert for our customers and internal support teams. This requires a strong ability to analyze support data, identify recurring issues, and implement effective solutions to enhance the overall customer experience.

You will be responsible for defining and maintaining the quality standards of our support interactions through a formal QA process. Furthermore, you will leverage your expertise to develop clear, accurate content, documentation, a...