Global Process Management Lead

Context

In the Process Excellence team, we use agile ways of working to deliver, manage and continually improve our standardized global IT Service Management Processes. We are looking for a new global Process Owner to take responsibility for the policies, processes and operation of our ITSM Data & Configuration Mgt. This is a role with significant scope and potential to evolve how we use our toolset to support the ITIL processes and how this can drive improvement in our Quality of Service. AXA GO strategic priorities include improving Operational Excellence and simplification. As a Global Process Owner in AXA GO you will be key to delivering this ambition within IT Service Management.

Main Missions

Be in charge of the processes connected with the data structure in our ITSM tool.

• Providing expert support to other process owners and key stakeholders in how the data model should be managed and evolved to meet our strategic objectives.
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