Job Description

A leading global BPO firm in Manila is seeking a Global Quality Assurance Lead responsible for implementing the global QA strategy across all delivery locations. The role involves overseeing quality performance, managing QA teams, and ensuring compliance with client standards. Candidates should have 10+ years of QA experience in BPO environments, proven leadership skills, and familiarity with QA tools. The position offers an opportunity to drive continuous improvement and client satisfaction.
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