Job Description
About the role
Job Summary:
- This is a dynamic leadership position that oversees Service Desk and Field Support Operations.
The ideal candidate will be responsible for managing large-scale service desk operations, driving service improvement programs, and leading high-performing teams.
Techincal Skills & Qualifications:
Main Responsibilities: • Manage team of technical specialists in multiple locations • Identify areas for automation implementation • Conduct daily calls with internal team and customer • Drive quality delivery through audit, analysis and action plans • Onsite/offshore communication management • Strong analytical skills to identify areas for improvementDetailed Skills Requirements:•Experience in managing large global services desks
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