Job Description
A leading global technology firm in Monterrey is seeking a Service Delivery Manager to oversee a large service desk and FSO team. You will manage over 50 agents while driving service improvement initiatives and fostering automation. The ideal candidate has at least 10 years of experience in service management and strong leadership skills. The role includes mentoring team members, conducting governance calls, and ensuring high levels of customer satisfaction. A competitive compensation package is offered. #J-18808-Ljbffr
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