Global Service Delivery Manager

Role Summary

The Service Delivery Manager (SDM) – IT Infrastructure is accountable for end-to-end delivery and operational governance of infrastructure programs and services across network projects, private cloud platforms, server and storage estates, and EUC refresh initiatives . This role ensures predictable outcomes across scope, schedule, cost, and quality while maintaining service stability and meeting SLA/OLA commitments . The SDM acts as the primary interface between customers, internal delivery teams, OEM/partners, and leadership—driving governance, risk management, customer satisfaction, and continual improvement.

Key Responsibilities

1) Service Delivery & Operations Governance

• Own service delivery performance for assigned infrastructure services and projects, ensuring adherence to SLAs/OLAs/KPIs .
• Establish and run governance cadence: daily/weekly operational reviews, project steering meetin...