Global Service Delivery Manager

Role Summary

The Service Delivery Manager (SDM) – IT Infrastructure is accountable for end-to-end delivery and operational governance of infrastructure programs and services across network projects, private cloud platforms, server and storage estates, and EUC refresh initiatives. This role ensures predictable outcomes across scope, schedule, cost, and quality while maintaining service stability and meeting SLA/OLA commitments. The SDM acts as the primary interface between customers, internal delivery teams, OEM/partners, and leadership—driving governance, risk management, customer satisfaction, and continual improvement.

Key Responsibilities

1) Service Delivery & Operations Governance

• Own service delivery performance for assigned infrastructure services and projects, ensuring adherence to SLAs/OLAs/KPIs.
• Establish and run governance cadence: daily/weekly operational revie...