Job Description

Service Delivery Manager — Cloud Services:


SDM to lead day-to-day service delivery for our SaaS products. This person owns SLAs/SLOs, incident & change management, and executive-level client communications. Must be excellent with customers, credible with engineers, and comfortable jumping into logs, dashboards, and runbooks to unblock issues. Experience in regulated or enterprise environments preferred. Success = reliable service, clear comms, fast incident resolution, measurable cost/quality improvements.


Role Summary


Own service outcomes for our saas products. Combine strong client-facing skills with technical, hands-on leadership to ensure reliability, performance, security, and continuous improvement across environments.


What You’ll Do


  • Be the primary customer contact for service health, incidents, changes, and upgrades.
  • Drive SLAs/SLOs: define, monitor...

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