Global Service Desk Engineer – Level 2

Position: Global Service Desk Engineer – Level 2

Location: Clark Global City Pampanga

Suitable for: Engineers with 4 years industry experience. System Administrator, Backup Administrator, SAN Administrator, Network Administrator

Certifications: One (1) Industry Certification on a suitable enterprise platform

Professional Capabilities:

• Experience in some form of UNIX (AIX, HP-UX, Solaris, Red Hat etc)
• Willingness to do both hardware and software support.
• Understanding of basic computer principles
• Willingness to be assigned on other TRT locations when necessary.

Overview:

The primary functions of a Global Service Desk – Level 2 Engineer are to resolve incidents that are raised by our customers, to implement changes and any and all improvements requested by customers. Incidents and changes can be related to UNIX/Wintel hardware, UNIX/Windows software, ...