Global Service Process Owner SAP

About the role

In this global role within Aftersales Service Operations, you will ensure that our ERP system is fully aligned with our business processes, enabling efficient, customer-centric service delivery worldwide. You will drive continuous improvement, lead process standardisation, and empower our teams through training and clear documentation.
In return for your strong ERP expertise, cross-functional mindset, and hands-on approach, you'll have the opportunity to shape global service processes, work closely with diverse international stakeholders, and play a key role in Sonova's transformation journey—directly contributing to customer satisfaction and our mission to help everyone enjoy the delight of hearing.

More about the role

• Align global Aftersales Service processes with enterprise process architecture and ERP set-up
• Define, harmonise, and maintain global ERP service processes, SOPs, and related KPIs
• Act as a key interface bet...