Global Support Lead - Data and Analytics (End client)

• International end client company
• Global projects

Global manufacturing company with over 10000 employees across 50 countries.

Major / Key Accountabilities

• Lead the global Data & Analytics support function across L1, L2, and L3.
• Manage internal/external support resources, including hiring, training, and performance oversight.
• Define and enforce global support governance for incident, problem, and change management.
• Ensure stability of platforms such as Snowflake, Power BI, DBT, pipelines, and integrations.
• Own the Support Roadmap to improve automation, monitoring, documentation, and KPIs.
• Lead critical incident response, RCA, fix deployment, and stakeholder communication.
• Maintain SLAs, service catalog, escalation paths, and vendor engagement models.
• Serve as key point of contact for business stakeholders on service levels and operational performance.
• Collaborate...