Global Support Manager

We are hiring a Global Support Manager to be a strategic senior manager/leader with experience developing global support teams - they will have overall responsibility for 1st, 2nd and 3rd line support, as well as Incident Management. This is a new role.

We are looking for someone who can input and drive the support strategy, as part of developing and delivering a 24/7 global support model across multiple times zones and languages.

We want to retain the key practices and culture we've developed in the teams whilst progressing towards operational excellence which will require a careful balanced approach 

We're looking for an experienced individual for this dynamic and evolving role, who has a continuous improvement mindset, strong attention to detail, and high standards. You should have an inquisitive mindset and the drive to take ownership of the team, ensuring top-quality support is delivered consistently to customers.

Some of your responsibilities will ...