Global Support Operations Specialist

Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.
Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.
The best hotels run on Shiji—day and night.

Job Mission

The Global Support Operations Specialist ensures that the core technologies used by the global Support organization function smoothly and are adopted effectively by support teams. This role is responsible for administering, configuring, and maintaining systems such as the call/IVR platform, ticketing system, remote access tools, and reporting solutions. As a hands-on operator, the Specialist serves as th...