Global Support Representative

Job Description: Customer Support Executive

We are looking for energetic and empathetic individuals to join our global support team in Gurugram. As a Customer Support Executive, you will be the face of our company, ensuring our onshore and offshore clients receive world-class assistance.

Key Responsibilities

• Omnichannel Support: Provide seamless online and voice support to a diverse global customer base.
• Problem Solving: Resolve known issues by leveraging Product User Guides and internal knowledge bases.
• First Contact Resolution (FCR): Take ownership of enquiries to resolve them at the first point of contact, ensuring high-quality service delivery.
• End-to-End Ownership: Assist customers with technical requests, general information, and product upgrades with confidence and timeliness.
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