Job Description

A leading global commerce firm in Canada is seeking an Operations Leader to drive operational excellence. This role requires at least 10 years of experience in Operations or Service Delivery, with a strong background in SaaS, payments, or gaming. The candidate must have a proven record in enhancing operational efficiency and customer satisfaction. This position emphasizes a customer-first culture and effective collaboration with cross-functional teams. The ideal candidate will have a Bachelor’s or Master’s degree in a relevant field, along with expertise in operational frameworks and modern workflow tools.
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