Job Description

A software solutions company is seeking an experienced Technical Support Engineer (L1/L2) to support global customers. Key responsibilities include troubleshooting issues related to backup and recovery, alongside infrastructure support. The ideal candidate will possess a degree in Computer Science or equivalent hands-on experience with 3-5 years in L1/L2 technical support, particularly within an enterprise setting. Knowledge of Windows Server, Linux, networking fundamentals, and good communication skills in English and Mandarin are essential for success in this role. Hybrid working conditions apply.
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