Global Technical Support Consultant

About us

One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do

As a Global Technical Support Consultant, you'll be monitoring and maintaining terminals, firmware and networks for Inmarsat's Partners and end customers, sometimes as part of a Managed Service offering. If there are any issues relating to the 'Service Offering', such as configuration, upgrades, throughput, you'll be the first person our Partners and end customers will come to. Tasks can include documenting cases, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face. Most importa...