Job Description
Global Technology Engineer - technical support Cinema
Location:
Madrid, ES
What’s the opportunity?
Are you passionate about delivering exceptional customer experiences in a global environment? Join our Service team and help us provide a true “red carpet” experience for cinema customers worldwide.As a Global Technology Engineer, you’ll play a key role in ensuring smooth operations and resolving technical challenges with professionalism and care. What you’ll do:
Provide first-class support to cinema customers and partners via our Service Desk, projecting a professional image in all phone and email interactions.Troubleshoot technical issues remotely for customers, technicians, and partners.Investigate and resolve logged cases in line with SLA commitments.Manage and respond to customer cases through our CRM system.Create and process parts or...
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