Global Training Architect for Scalable BPO Excellence

A global SaaS company in Barcelona is seeking a Head of Global Training to lead training initiatives across a third-party contact center network. The role involves creating standardized training programs, ensuring agents across multiple locations embody the company brand, and overseeing technical training on GDS platforms. Candidates should have 3-5 years of experience managing outsourced training and excellent communication skills. Competitive compensation and benefits are offered. J-18808-Ljbffr